If you already missed a delivery and received a door tag, make sure to follow the instructions on the door tag to ensure your delivery is made on the next attempt.
If your shipment requires an indirect signature, then you can sign electronically through the FedEx Delivery Manager app or on fedex.
You must sign in person for adult or direct signature requirements. If you know in advance you won't be home to sign for your package, you can choose from one of the below options while using FedEx Delivery Manager:. If you received a doortag, you will need to follow one of the options below:. In some situations, a label will be applied to the back of the doortag, because the driver was unable to leave the package due to signature requirements or package safety.
If this occurs, FedEx may no longer automatically reattempt delivery and the package will be taken to a nearby FedEx location to be held for you to pick up. Signature safety precautions for Direct Signature Required and Indirect Signature Required will change to more closely align with the current Adult Signature Required procedure, providing a consistent experience for our customers. Couriers will now request a physical signature for all signature required packages, which was previously only requested for Adult Signature Required.
FedEx does not always require a signature for shipment delivery. The signature requirement or type of signature requirement is selected by the shipper when they are creating the shipping label. However, signatures are always required for many types of shipments to be delivered, such as permitted shipments of alcohol, high value package goods, dangerous goods, hazardous materials, pharmaceuticals, and firearms.
When do you have to sign for a package with FedEx? You only have to sign for a package if required by sender or by FedEx policy. To find out if your shipment requires a signature, you can look on the tracking information that is emailed from the sender or enter in the shipment's tracking number on fedex. If your shipment requires an indirect signature, you can sign electronically through FedEx Delivery Manager. If the shipment requires a direct or adult signature, then someone must be available to sign in person.
If someone is not home to sign for a direct or adult signature, the courier will leave a door tag or reattempt delivery. How do I allow someone else to sign for my package? If indirect signature is selected by the sender, then someone else at your address, or someone nearby, such as a neighbor or building manager, may sign for the package. If nobody will be at the delivery address or near the delivery address to sign for the packages that requires an indirect signature, the recipient can sign for the package electronically through FedEx Delivery Manager.
Electronic signature is not available for direct or adult signature required. What if I am not home to sign for my package? If you are not home to sign for your package, a doortag will be left at your door and the driver may reattempt delivery. To avoid missed deliveries, sign up for FedEx Delivery Manager , where you will be able to sign electronically or give special instructions for delivery.
What if somebody signed for my package that wasn't me? If your package shows it has been delivered and it is not at the designated delivery address, please contact Customer Service. You can also select Proof of Delivery to see an image of the scanned signature if this signature is available this option can be found from the Obtain Proof of Delivery Tab on the tracking page.
You can also have it faxed free of charge by calling 1. Please note these will only appear with a destination that is enabled for those services. Get instructions. A delivery exception occurs when a package is temporarily delayed while in transit, due to unavoidable circumstances. This could be due to a weather issue, a natural disaster, a vehicle issue like a flat tire, or other conditions.
Every effort is made to deliver every package as soon as possible, so an exception does not necessarily denote a late shipment. What is FedEx Delivery Manager? What is the cost to sign up for FedEx Delivery Manager? Which options are complimentary with FedEx Delivery Manager? I got a door tag.
What do I do? What information is needed in order to sign up for FedEx Delivery Manager? Which FedEx Delivery Manager options require an additional fee? Fees for rerouting your delivery Deliver your package to a more convenient address. Sign up and starting enjoying the benefits now See terms of use. What is the deadline for making a request to FedEx Hold for Pickup? Why was my package taken to a FedEx location for customer pickup?
How long will a location hold my package for pickup? A secure FedEx location will hold your package for up to 7 days. Why are certain delivery options unavailable to me? Or they may not allow recipients to change the destination once the shipment is in transit.
FedEx Delivery Manager will allow recipients to select only eligible delivery options. Discover how to manage deliveries, request a hold, and more with FedEx Delivery Manager and Hold at Location services. Get details on what packages are eligible to be held at a location near you, how long a package can be held, and more.
Get the power to stay on top of your deliveries, redirect packages, and create new shipments, all from your phone. Need more help finding the right solution? Call us at 1. Home Shipping Hold at location. Hold your package at a secure location. Track now Track now. Keep your gifts safe. Learn how to redirect a package. Holding a package at a location. How does FedEx Hold at Location work?
Created with Sketch. I requested my package to be held for pickup at a FedEx location. Bring a government-issued photo ID. The difference is the timing of the request. In other words, you intended for the package to be delivered to a FedEx location and held for pickup from the start of the shipment process.
A request to redirect a package to be held at a location for pickup is made after the package has been shipped. What is the deadline for using FedEx Hold for Pickup? Picking up a package. What do I need to bring to pick up a package at FedEx?
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